Undercover Adjustment

Enabling a redirecting of business focus from technology specialist to service consultancy

About the Project

Reppa.net is a company website showcasing projects and services being offered to clients seeking support and improvement on their services in terms of design and technology.

My Role

Leading the UX team, I analysed the service offerings and navigation paths of potential clients through the site to implement a revised version based on a customized wordpress theme.

reppa

Reppa.net

In 2012 the company went through a major change by redirecting its focus from technology specialist to a service design company. Following the change, I had the pleasure to redesign the reppa.net site.

testingr

Undercover Research

Naturally it would have been difficult to come up with a redesign based on qualitative feedback because clients assume you aware of the best way to present yourself. So, we started by taking the old site and restructuring the content following initial hunches. By analysing the clickpaths and heatmaps of visitors, we have been lucky enough to distill a very functional design.

What’s the problem?

Helping the e.on sales team understand the business requirements of key account management

About the Project

To understand the business requirements of key account management, we helped explore the problem space and guide the service development team with consolidated and actionable insights.

My Role

Leading the strategic design team, I established a research plan and guided the initial research phase by conducting a requirements workshop to deliver a lean requirements analysis.

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e.on Sales

Improving the sales and consulting process for key accounts, e.on reached out to enhance situation through technical assistance by rendering transparency and live estimations to their products and services.

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Research on a budget

To understand user requirements, we arranged a small workshop with representative key account managers. As a result, we managed to condense the sales process through proto-personas and a user journey map into a digestable format that would be easily accessible for everybody involved in the project.

(Browser)gaming

A browser based multiplayer strategy game to showcase advanced game development platform

About the Project

Stemming from a University project, Terranoxa aimed at creating a desirable and stunning experience of browser based games similar to consoles or desktops.

My Role

Responsible for Game Mechanics and Visual Design, I crafted the overall experience of the showcase game experimenting with the possibilities of the gaming platform.

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Terranoxa

Browser based multiplayer strategy game with to show case browser game development platform. Responsible for Game Mechanics and Visual Design.

terra

An organic experience

Designing Terranoxa, we paid a lot of attention to an immersive experience letting players forget, that they are just using a browser and are still able to play a fast and complex game.

Business’s Little Helper

Crafting business applications to foster productivity and to remove focus from administrative hurdles.

About the Project

This project stands for a variety of business applications developed at reppa.net to enhance and revise workflows within larger enterprises for companies such as Sky, BMW or Siemens.

My Role

Leading the UX team, I was responsible for feeding requirements and design specifications into the agile development process through prototypes and responsive screen designs.

ldapp

LDApp

Thoughtful mobile applications soak into business life at an increasing rate, helping people become more productive and leaving administrative hurdles in the dust.

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From Prototype to App

The LDApp has been designed to close the gap of individual acquaintances within a large corporation. It has been great fun to close this gap through rapid iterative prototyping resulting into a final design.

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Trust and Engagement

To create a culture of the adaption of mobile business applications, I not only ensured to satisfy user goals and usability expectations, but I also aimed to create a desirable experience that would pave the way to future developments.

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It is in the details

While designing the LDApp, I paid a lot of attention to details such as transitions and iconography that would ensure trust and interest in the application and create a truly desirable experience.

On a Single Page

Helping companies to argue their case and persuade target audiences through persuasive storytelling

About the Project

To persuade target audiences, my team and I advised a variety of clients on the structure of web services from content management through screen design and monitoring.

My Role

Responsible for the Information Architecture and the final Screen Design, I advised clients on the architecture and supported the development team, implementing the design specifications.

ceberesult

Cebesoft

Representing one of many small projects, the cebesoft site is a great reference for casual but persuasive storytelling and the power of strict gridding. Read more »

Cross Cultural Commerce

Qualitative user research in the European market with the wide segment of Dell target customers.

About the Project

Browser based multiplayer strategy game with to show case browser game development platform. Responsible for Game Mechanics and Visual Design.

My Role

Browser based multiplayer strategy game with to show case browser game development platform. Responsible for Game Mechanics and Visual Design.

Fotodell

DELL EMEA

To increase the satisfaction and conversions of the Dell.com website, I conducted a variety of qualitative user research studies in the European market spanning the majority of Dell’s customer segments.

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Cross Cultural Investigations

The research covered the live site and mature prototypes to highlight general usability issues as well as the differences in shopping behaviours among European countries to feed into the redesign of dell.com.

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Tweaking it on a global level

Based on our observations throughout the global investigation we were able to distill recommendations for the redesign of the dell.com site creating a true brand and overall desirable shopping experience.

Test Early, Test Often

Creating a striving culture for iterative design for a wide range of consumer services

About the Project

Browser based multiplayer strategy game with to show case browser game development platform. Responsible for Game Mechanics and Visual Design.

My Role

Browser based multiplayer strategy game with to show case browser game development platform. Responsible for Game Mechanics and Visual Design.

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Barclays UEP

To ensure general understanding and adaption of a wide range of consumer services, together with Barclays we established the User Experience Program to provide monthly rapid research sessions. Read more »

Context Aware Assistance

Researching and developing support systems on a budget for highly demanding work environments

About the Project

Browser based multiplayer strategy game with to show case browser game development platform. Responsible for Game Mechanics and Visual Design.

My Role

Browser based multiplayer strategy game with to show case browser game development platform. Responsible for Game Mechanics and Visual Design.

profitex

Profitex

To increase the safety and efficiency of fire fighting interventions, this project investigated protective equipment based on sensing technologies for situational awareness and robust communication. Read more »

Experience Prototyping

Hacking a webcam and mobile projector into an augmented reality reading lamp

About the Project

Browser based multiplayer strategy game with to show case browser game development platform. Responsible for Game Mechanics and Visual Design.

My Role

Browser based multiplayer strategy game with to show case browser game development platform. Responsible for Game Mechanics and Visual Design.

ubicomp

AR Flashlight

Colleagues at Fraunhofer and I connected a mobile projector with a webcam, aiming at a prototype to combine intuitive work with physical information resources with the benefits of contextual online research. Read more »

Play Anytime, Anywhere

Crafting a cross platform multiplayer game and connecting it between the real and the virtual world

About the Project

Fanmob is a student project to explore the potential of context aware gaming platforms to combine the real and the virtual world.

My Role

As part of the design team, I crafted and implemented the web frontend based on various research we conducted throughout the project.

fannno

fanmob

The context aware soccer manager is a cross platform game mixing real world and the web. Whereas the league takes place in the browser, users train a team by performing real world actions with a mobile phone. Read more »